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Should I map out my customer experience in a diagram or on a whiteboard for our team?

S

I love that you’re open to viewing the work you do through the eyes of your customer! It is truly rare and I’ll explain why it’s rare before answering your question. Consider my local medical centre. You walk in the front door, past a hand-washing station (is that for me?) and you’re greeted by a desk to the right, a large door to the left and two corridors. Which one do...

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Generous Work works with small & medium businesses to optimise the way they do business. We define their map, optimise their machine and clarify their messaging to deliver a powerful customer experience.

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